I have yet to have a negative experience with World Wide, and I have been using them for many years, and through several cars. The service is timely and the price is always fair -- more importantly, the feedback you get is always honest and thoughtful. I remember the time Don told me, "Let's put it this way. This doesn't need to get fixed right away, but I wouldn't let my daughter drive it out of town either!" That is the kind of information you really need when you are in a tight financial situation. PS I love the green business, too!!!