they knew what the problem was, but they refused to fix it and then recommended their preferred tow company to come and get the car after I just paid a large amount to have it towed over there
I’m sorry to hear that you left feeling this way, John. That’s certainly not the experience we want anyone to have. In some situations, we may not be able to safely or appropriately complete the repair. This can be due to a number of factors, including the nature of the repair, liability considerations, or limitations around ensuring the work can be done to our standards. When that happens, our goal is always to be upfront and help guide you toward the next best step. We understand how frustrating it is to deal with towing and unexpected costs, and I’m sorry that it added to your experience. Recommending a tow company is simply meant to help customers coordinate next steps more easily—not to create additional inconvenience. We always strive to make sure everything is clearly communicated. Please feel free to reach out to the office if you have any additional questions.
- World Wide Automotive Service