1. Your team has correctly assessed problems with the car. You provided evidence of the problems by literally showing me where and what they were. This was exactly what my persnickety mind needed for decision making. Your team provided a temporary strategy for dealing with the oil leak without having to disassemble the engine. Your team also helped me to maintain my car by timely reminders of needed maintenance. You offered repair options based on my financial concerns. 2. I've greatly valued the open friendliness of your office staff. I was always pleasantly greeted. The office area is arranged to be welcoming with cleanliness, coffee, candy on the counter, fish to observe, toys for the kids, and books and magazines for everyone else. Plus, your drivers have always been polite and friendly. 3. The office is effectively organized and well-run. I've never had to wait for paperwork to be found. My questions have always been answered when I called. 4. I appreciate the values and attention to environmental protection and greenness.