I truly appreciate that the communication from the front staff is clear and respectful. I appreciate that they never seem to be dismissive or seem bothered by questions that are way off the mark. As a person with limited knowledge around cars, I think I'm probably guilty of asking "stupid" questions but I've gotten respectful answers. This is my top reason for returning to this shop for many years. The next reason is because they do excellent work. Once they didn't get one repair right, but I brought it back and they made it right. Otherwise, they've been thorough and professional.