The team at worldwide was timely, communicative and transparent with their recent service on my 11 year old and 200k mile VW CC. The vehicle suffered a failure that through some incremental attempts at repair based on dialogue with the team, ultimately led to calling the car a loss. When a follow on last Hail Mary attempt to repair the vehicle based off a suggestion proved unfruitful, the team did not charge for the attempt and was super flexible with my timeline to have the vehicle removed. Every interaction from the phone to the office was professional and courteous. The team there will continue to be my dealer alternative in Bloomington.