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5

Great customer service and very nice atmosphere too

5

Worldwide fixed my overheating truck and was extremely friendly in the process, even offering a free shuttle for pickup/drop off. They told me what they planned to do and got my approval to do it. The final cost was about $10 LESS than they quoted me and it was ready 2 days earlier than they projected. I suspect I could find a cheaper alternative if I was willing to risk less qualified and professional work. I have tried that in the past and sometimes won and sometimes lost. At worldwide I believe they do absolute first rate work and charge and fair price for it commensurate with the level of quality and detail. -- UPDATE: I went back to get my truck inspected and have any work done that would ensure it will run as long as possible. It's a 1999 Frontier I got in Florida with zero rust and only about 100K miles. I told them to inspect the brakes, the undercarriage, the bed from above and below, the engine, just anything they can think of that will help me make this thing last another 100k or 200k. And I asked them to call before doing any work. I got a call the work was done, which surprised me because they never called to let me know what they planned to do. When I went in to pick it up, all they had done was change the oil. That was a problem because I change the oil myself, using full synthetic oil. They did not. It's not good for a vehicle to use synthetic and then switch to a non-synthetic, but they assured me I would be okay because it's a partial synthetic. OK, but why no call and no comments on what they found when they looked over the truck to do proactive maintenance? I have no idea. I do know their typical customer has been excellent so maybe this was an aberration. -- UPDATE 2 [Feb 2018]: Just went in for maintenance. There was an alarming sound that I thought could mean the engine was in danger, so I brought in because I suspected they really could identify it and would be honest about it. I think they did and were. The identified it as a problem belt and broke down the labor and parts on the phone. They mentioned elective work that could also be done proactively and I said yes to some and no to some. They gave me no grief and when I got the truck back it drove like it was new. Staff was very friendly. -- The lady who works the desk is a real gem and will give you the friendliest and most professional service in the city.

5

I love World Wide Automotive Service! Wonderful place and wonderful people.

5

As always, great service. They explain what is wrong if something is wrong, and give rides if you need it. (Even back to my home 25 minutes away!) This time I needed a new battery, which they replaced in under an hour (and it was the same price as Pep Boys, which I had checked online in case WWA didn’t have time..). They made time and I trust their mechanics!!

5

Great crew over there! I love doing business with World Wide. They send us all their Jaguars and Range Rovers along with some quality owners. Its great to have another friend in the Industry. Don't Compete, COOPERATE!

5

Once again, good care for my "foreign " car! The people couldn't be more pleasant, and the work professionally done. As I don't live in Monroe county, I stay there while the work is done(unless it's major, then we drop off the night before). Thanks again, WWA, for keeping my car in shape!

5

1. Your team has correctly assessed problems with the car. You provided evidence of the problems by literally showing me where and what they were. This was exactly what my persnickety mind needed for decision making. Your team provided a temporary strategy for dealing with the oil leak without having to disassemble the engine. Your team also helped me to maintain my car by timely reminders of needed maintenance. You offered repair options based on my financial concerns. 2. I've greatly valued the open friendliness of your office staff. I was always pleasantly greeted. The office area is arranged to be welcoming with cleanliness, coffee, candy on the counter, fish to observe, toys for the kids, and books and magazines for everyone else. Plus, your drivers have always been polite and friendly. 3. The office is effectively organized and well-run. I've never had to wait for paperwork to be found. My questions have always been answered when I called. 4. I appreciate the values and attention to environmental protection and greenness.

2

I have taken my car to World Wide before and have loved the service overall. Unfortunately this last time, I was severely unimpressed. I arrived to drop off my car at 9am and talked with a woman who was pleasantly unaware of my air conditioning issue and tire rotation, which I had discussed on the phone when scheduling my appointment. It didn't concern me too much, I just figured they had a notation issue and I cleared it up upon check-in. After a nice ride to work, 4pm rolled around with no call from World Wide. I do work for a by-appointment service so I understand that my car could have been waiting for an external issue, but I was disappointed that I had to initiate communication just an hour before they closed. The gentleman I got on the phone informed me that my car was just now being seen and that he would call me back after they knew more. Perhaps this is normal, but why would I need to drop off my car at 9am when it was going to be seen at 4pm? This is not very efficient, but I let him know I would look forward to his call. Around 4:30, I had a personal issue come up, which required me to make last minute plans for travel. So I called World Wide again about my car, worried that I would not be able to get it back before they closed the shop. The same gentleman picked up the phone, and I informed him that something came up and asked if my car would be ready by 10am the next day if they needed to keep it overnight. He ignored me and launched into a monologue about the condition of my car. I had to ask twice more before he finally answered me with a no. The no itself wasn't disappointing, I was more appalled that the man completely ignored my question when I was obviously distressed and in a hurry. After clearing up that I would then need my car before they closed, I then had to find a ride (they did not offer the shuttle to me) and ultimately paid $100 for them t to top off air in my tire, and to tell me my AC was broken. $100 for 30 minutes. My tires were also not rotated. Perhaps I was unprepared for the amount of money that goes into looking at a car for half an hour. Ultimately, I am very disappointed with the lack of service and flabbergasted by the communication skills of the people employed there. I will be entrusting my car to another auto service.

1

(Translated by Google) Experienced worst service eveeeeeer! (Original) Experienced worst service eveeeeeer!

5

I have been a satisfied customer for 6 years quality of work has always been excellent. Anyone who feels they are a little expensive should remember you get what you pay for.