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5

1. Your team has correctly assessed problems with the car. You provided evidence of the problems by literally showing me where and what they were. This was exactly what my persnickety mind needed for decision making. Your team provided a temporary strategy for dealing with the oil leak without having to disassemble the engine. Your team also helped me to maintain my car by timely reminders of needed maintenance. You offered repair options based on my financial concerns. 2. I've greatly valued the open friendliness of your office staff. I was always pleasantly greeted. The office area is arranged to be welcoming with cleanliness, coffee, candy on the counter, fish to observe, toys for the kids, and books and magazines for everyone else. Plus, your drivers have always been polite and friendly. 3. The office is effectively organized and well-run. I've never had to wait for paperwork to be found. My questions have always been answered when I called. 4. I appreciate the values and attention to environmental protection and greenness.

2

I have taken my car to World Wide before and have loved the service overall. Unfortunately this last time, I was severely unimpressed. I arrived to drop off my car at 9am and talked with a woman who was pleasantly unaware of my air conditioning issue and tire rotation, which I had discussed on the phone when scheduling my appointment. It didn't concern me too much, I just figured they had a notation issue and I cleared it up upon check-in. After a nice ride to work, 4pm rolled around with no call from World Wide. I do work for a by-appointment service so I understand that my car could have been waiting for an external issue, but I was disappointed that I had to initiate communication just an hour before they closed. The gentleman I got on the phone informed me that my car was just now being seen and that he would call me back after they knew more. Perhaps this is normal, but why would I need to drop off my car at 9am when it was going to be seen at 4pm? This is not very efficient, but I let him know I would look forward to his call. Around 4:30, I had a personal issue come up, which required me to make last minute plans for travel. So I called World Wide again about my car, worried that I would not be able to get it back before they closed the shop. The same gentleman picked up the phone, and I informed him that something came up and asked if my car would be ready by 10am the next day if they needed to keep it overnight. He ignored me and launched into a monologue about the condition of my car. I had to ask twice more before he finally answered me with a no. The no itself wasn't disappointing, I was more appalled that the man completely ignored my question when I was obviously distressed and in a hurry. After clearing up that I would then need my car before they closed, I then had to find a ride (they did not offer the shuttle to me) and ultimately paid $100 for them t to top off air in my tire, and to tell me my AC was broken. $100 for 30 minutes. My tires were also not rotated. Perhaps I was unprepared for the amount of money that goes into looking at a car for half an hour. Ultimately, I am very disappointed with the lack of service and flabbergasted by the communication skills of the people employed there. I will be entrusting my car to another auto service.

1

(Translated by Google) Experienced worst service eveeeeeer! (Original) Experienced worst service eveeeeeer!

5

I have been a satisfied customer for 6 years quality of work has always been excellent. Anyone who feels they are a little expensive should remember you get what you pay for.

5

Have a mini and had a noise. Had several shops look at the noise. WWAS diagnosed it immediately. Bad Heim joint in a Tarett sway bar.... Also got a host of other gotchas fixed. Nice people. Great service. Fair prices. Jeff

5

BMW328XI: Estimated price for repairs was on point. Great experience. :-) Thanks for being a professional repair center.

1

My 2006 Lexus IS250 quit running and I had it towed to Worldwide as I had no other option. After a few days, they told me that the exhaust camshaft was not moving, timing chain was broken, excessive leakage in cylinder #2, #4, #6 and that major engine damage has occurred. Recommend engine replacement. My car has less than 96,000 miles on it, so for only $6,600, they would replace the engine with a used engine with 91,000 miles on it and give me a 12,000 or 1 year warranty. A relative after hearing my problem, recommended another mechanic so I had it towed to that company. Worldwide charged me $380 for nothing. After checking my car out, the new mechanic told me that there was no engine damage and the only problem was that the timing chain was broken. After only $1026, my car is running like new!

5

BMW328XI: Estimated price for repairs was on point. Great experience. :-) Thanks for being a professional repair center.

2

World Wide Automotive is great in terms of professionalism, ambiance, and making the customer feel comfortable. However, I just can't get past their costs for services. The inspection fee was much higher than I was used to (which was ok given that I had some serious issues with my truck). Then when they came back, their price was way beyond acceptable for the services rendered, and their analysis was weak. I would go on with specifics, but this is just a brief review. My experience was that for their services, the price was way more than it should have been. My advice is to keep shopping around, especially if the price seems off base.

5

I have yet to have a negative experience with World Wide, and I have been using them for many years, and through several cars. The service is timely and the price is always fair -- more importantly, the feedback you get is always honest and thoughtful. I remember the time Don told me, "Let's put it this way. This doesn't need to get fixed right away, but I wouldn't let my daughter drive it out of town either!" That is the kind of information you really need when you are in a tight financial situation. PS I love the green business, too!!!