As usual: honesty, communication, new information and education, and a trust that I wish would be prevalent in all our culture's systems. Thank you for treating my old, reliable Honda with the same care and skill that you treat a new BMW or Lexus. Thank you for helping me take better care so that my old, reliable car might last even longer than the new cars with their planned obsolescence and questionable bells and whistles. Humdinger service and ethics. Thank you.