I have taken my car to World Wide before and have loved the service overall. Unfortunately this last time, I was severely unimpressed. I arrived to drop off my car at 9am and talked with a woman who was pleasantly unaware of my air conditioning issue and tire rotation, which I had discussed on the phone when scheduling my appointment. It didn't concern me too much, I just figured they had a notation issue and I cleared it up upon check-in. After a nice ride to work, 4pm rolled around with no call from World Wide. I do work for a by-appointment service so I understand that my car could have been waiting for an external issue, but I was disappointed that I had to initiate communication just an hour before they closed. The gentleman I got on the phone informed me that my car was just now being seen and that he would call me back after they knew more. Perhaps this is normal, but why would I need to drop off my car at 9am when it was going to be seen at 4pm? This is not very efficient, but I let him know I would look forward to his call. Around 4:30, I had a personal issue come up, which required me to make last minute plans for travel. So I called World Wide again about my car, worried that I would not be able to get it back before they closed the shop. The same gentleman picked up the phone, and I informed him that something came up and asked if my car would be ready by 10am the next day if they needed to keep it overnight. He ignored me and launched into a monologue about the condition of my car. I had to ask twice more before he finally answered me with a no. The no itself wasn't disappointing, I was more appalled that the man completely ignored my question when I was obviously distressed and in a hurry. After clearing up that I would then need my car before they closed, I then had to find a ride (they did not offer the shuttle to me) and ultimately paid $100 for them t to top off air in my tire, and to tell me my AC was broken. $100 for 30 minutes. My tires were also not rotated. Perhaps I was unprepared for the amount of money that goes into looking at a car for half an hour. Ultimately, I am very disappointed with the lack of service and flabbergasted by the communication skills of the people employed there. I will be entrusting my car to another auto service.